Pedantic Information Delivery

Mark Janney

If your users only grasped how technologically advanced and feature-rich your product was, they would happily dive seven levels into your navigation scheme to find it. As research has shown, however, users are uneducated and lazy. Many aren't even aware that your data is stored in multiple databases, which are actually flat files that don't talk to each other. Therefore, it is incumbent upon you, the expert, to educate them.

In this session, you will learn techniques that really make your users learn all the bells and whistles of your product offering: